ITS Help Desk
Overview
The ITS Help Desk provides students, faculty, and staff at The University of Texas at Austin with a centralized point of contact for computer help, questions concerning ITS services, and navigating IT @ UT.
Hours and Location
Intersession Hours
The following hours are effective May 16 through May 30, 2012.
• Monday through Friday, 8 a.m. to 5 p.m.
• Saturday and Sunday, CLOSED
CLOSED Memorial Day 2012
Phone, Chat, and Email Support
- Monday through Thursday, 8 a.m. to 10 p.m.
- Friday, 8 a.m. to 6 p.m.
- Saturday and Sunday, noon to 5 p.m.
Walk-in Service
- Monday through Friday, 8 a.m. to 6 p.m.
- Flawn Academic Center (FAC) Lobby
Features
- Available to answer questions by telephone, email, chat, or on a walk-in basis
- Support for personally owned computers at walk-in service
- Support for departmentally and personally owned computers via phone and chat
- Coaching on resolving many common computer problems, including backing up data, securing your computer, and updating your operating system and applications
- Referrals to expert systems consultants specializing in Unix, Windows, Macintosh, or desktop and networking systems
- Referrals to expert applications consultants specializing in statistical, mathematical, database management, Web publishing, or desktop software applications
Cost
Consulting with the ITS Help Desk via phone, chat, email, or the walk-in services is available at no cost to students, faculty and staff.
