ITS Help Desk
Help Desk Closures
On Saturday, February 11 and Sunday, February 12, 2012, ITS Help Desk services will not be available due to construction.
Overview
You can submit a new service request or check the status of an existing service request online using Footprints (UT EID required).
The ITS Help Desk provides students, faculty and staff at The University of Texas at Austin with a centralized point of contact for technical support services. Whether the problem is email, your EID, telephone, or another technical question, the ITS Help Desk is here with support and troubleshooting, and expert consulting for advanced questions.
You can contact the ITS Help Desk by:
For all services, you will need to provide your UT EID or a departmental account number.
Hours and Location
Phone, Chat, and Email Support
- Monday through Thursday, 8 a.m. to 10 p.m.
- Friday, 8 a.m. to 6 p.m.
- Saturday and Sunday, noon to 5 p.m.
Walk-in Service
- Monday through Friday, 8 a.m. to 6 p.m.
- Flawn Academic Center (FAC) Lobby
Features
- Available to answer questions by telephone, email, chat, or on a walk-in basis
- Support for personally owned computers at walk-in service
- Support for departmentally and personally owned computers via phone and chat
- Coaching on resolving many common computer problems, including backing up data, securing your computer, and updating your operating system and applications
- Referrals to expert systems consultants specializing in Unix, Windows, Macintosh, or desktop and networking systems
- Referrals to expert applications consultants specializing in statistical, mathematical, database management, Web publishing, or desktop software applications
Cost
Consulting with the ITS Help Desk via phone, chat, email, or the walk-in services is available at no cost to students, faculty and staff. .
